Director of Product Design, Payments

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London / UK Remote | 💰 £140,000 - £165,000 + Equity + Benefits ✨

We’re a team of 115+ Product Designers, User Researchers, and Brand Designers led by Chief Design Officer Vuokko Aro. We’re on a mission to make money work for everyone. Product Design is the largest discipline within the design organisation, with designers working in tight-knit squads alongside researchers, product managers, and engineers to solve real customer problems at scale.

We design for the “magic moments.” We’ve built a bank that feels deeply human, not just functional, shaping how millions of people experience money every day. Our product is our personality. We combine research, empathy, and craft to turn everyday interactions into memorable experiences.

Now, we’re entering our next phase of growth and looking for exceptional design leaders to help define not only Monzo’s future, but the future of banking itself. There’s significant opportunity to shape the product, influence the organisation, and leave a lasting mark on millions of customers.

We’re looking for a Director of Product Design to lead design across Payments, one of Monzo’s most important and fast-evolving multi-market business areas.

You’ll partner closely with senior leaders across Product and Engineering to shape strategy, set direction, and drive exceptional execution across your area. You’ll play a key role in influencing the direction of both the product and the broader customer experience.

You’ll lead and grow a team of Product Designers, helping them do the best work of their careers while strengthening design thinking, collaboration, and craft across Monzo. As a senior leader within the Design organisation, you’ll raise the quality bar and expand design’s impact, influence, and effectiveness across Monzo.

• Setting the strategic direction and design vision for your area, inspiring teams to think bigger and bolder, whilst aligning with Monzo goals and mission.
• Partnering with the leadership team for your area to define priorities, shape roadmaps, and turn strategy into impactful execution.
• Building and nurturing a high-performing design team - investing in their growth, wellbeing, and long-term success.
• Maintaining an exceptional quality bar across all design work through clear feedback and coaching, helping designers and teams consistently deliver best-in-class experiences.
• Creating an environment where feedback is open, craft is celebrated, and design quality continues to evolve across the organisation.
• Acting as a champion for design at Monzo, influencing how design thinking shapes our products and culture.

• You’ve led design strategy and vision across complex product areas, helping teams navigate ambiguity and deliver meaningful customer and business impact.
• You’re comfortable operating at multiple altitudes, from defining long-term direction to driving high-quality execution.
• You build strong partnerships across Product, Engineering, Research and Commercial, and know how to influence senior stakeholders through clarity, insight, and craft.
• You have a strong point of view on product design and consistently raise the bar for quality, systems thinking, and customer experience.
• You’ve built and led high-performing design teams, creating environments where people can grow, do exceptional work, and have meaningful impact.
• You know how to scale design influence across an organisation, shaping product direction, ways of working, and culture beyond your immediate team.
• You’re energised by Monzo’s mission to make money work for everyone, and excited to help shape the next generation of payments experiences through thoughtful, magical and innovative design. 

• 💰 £140,000 - £165,000 + Equity + Benefits 
• ✈️ We’ll help you relocate to the UK
• ✅ We can sponsor your visa
• 📍 This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
• ⏰ Flexible working hours and trust-based work culture
• 📚 £1,000 annual learning budget for books, training, and conferences
• 🏡 Full remote setup support, including equipment and workspace essentials
• ➕ Plus lots more!

This process should take around 4-5 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

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Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊