Retail Store Associate (Investment Brokerage) - Penang Outlet

As a Retail Store Associate at Moomoo Malaysia, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You’ll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management.

• →Assist walk-in clients with account opening, platform setup, and app guidance.
• →Handle inquiries and escalate complex cases.
• →Educate clients on investment tools and platform features.
• →Support daily operations and compliance checks.
• →Manage documentation and backend onboarding.
• →Ensure client data confidentiality.
• →Help sales team with client acquisition and KPIs.
• →Follow up with leads, set appointments, and assist in in-store events.
• →Provide on-site support for marketing campaigns.
• →Help promote brand and community engagement activities.

• Fresh graduated are encouraged to apply. Candidates with 1 -2 years’ experience in customer service, financial advisory, or retail experience would be added advantage.
• Basic knowledge of financial markets, investment products, and brokerage platforms would be added advantage.
• Good communication and interpersonal skills.
• Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided).
• Proficient in Malay; Mandarin or English is a plus.
• Bumiputera candidates are encouraged to apply.
• Willing to work rotating shifts, weekends, and public holidays.
• CSMRL license and Unit Trust Consultant (UTC) registration preferred (company can sponsor if needed).
• Strong customer-first mindset with a proactive attitude.