~26d ago

Safer Gambling Analyst

South Africa·Cape Townmid

OtherAnalyst

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Quick Summary

Key Responsibilities

Analyze risk-scoring alerts to identify potential addictive behavior,

Requirements Summary

Experience in telephone interactions, ideally in a senior customer service position or responsible gambling. Matric with 2+ years of customer service experience,

Technical Tools

OtherAnalyst

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features.

We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.

Responsibilities

~1 min read

Requirements and Competencies:

→Experience in telephone interactions, ideally in a senior customer service position or responsible gambling.
→Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required.
→Ability to deal with challenging customer interactions by phone and email.
→You are an empathetic individual with the ability to listen effectively and understand others.
→You have a keen willingness to learn and strive to improve business operations whilst prioritizing player protection.
→A team player with a positive mindset and a flexible approach.
→You are an analytical thinker with excellent attention to detail.
→An interest in and understanding of regulation and compliance.
→You enjoy working in a fast-paced, dynamic environment.
→Fluency in English is mandatory.

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

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