Social Media & Community Manager

We are seeking a Social Media & Community Manager to oversee the day-to-day execution of our social media presence and foster an engaged online community.

You'll be responsible for publishing content, managing community interactions, coordinating influencer activities, and ensuring social media operations run smoothly. The overall content strategy, messaging, and creative direction will be provided by the marketing team, allowing you to focus on execution and community engagement.

The ideal candidate is highly organized, proactive, and enjoys building meaningful interactions with online audiences while maintaining consistent publishing schedules and operational excellence.

• Experience working with healthcare, wellness, SaaS, or startup brands

• Experience coordinating influencer or ambassador programs

• Experience monitoring and reporting social media analytics

• Experience using AI tools such as ChatGPT or Claude to support content creation and workflow automation

• Schedule and publish content across multiple social media platforms

• Maintain the social media content calendar

• Upload videos, graphics, captions, and other creative assets

• Ensure all content is published accurately and on schedule

• Coordinate content releases according to the established marketing plan

• Monitor comments, direct messages, and community engagement

• Respond to customer inquiries and comments using the company's brand voice

• Escalate customer concerns or sensitive issues when appropriate

• Foster positive engagement across social media platforms

• Help build and maintain an active online community

• Support influencer marketing initiatives

• Coordinate communications with creators and ambassadors

• Track campaign deliverables and timelines

• Maintain organized influencer records and outreach documentation

• Coordinate with external agencies and partners as needed

• Organize captions, publishing assets, and content files

• Coordinate with internal creative resources to ensure content readiness

• Maintain organized workflows for recurring content production

• Support ongoing marketing initiatives and administrative tasks

• Monitor basic engagement and platform performance

• Maintain reporting dashboards and publishing trackers

• Identify opportunities to improve social media workflows and efficiency

• 2+ years of experience managing social media for brands or businesses

• Experience scheduling and publishing content across multiple platforms

• Experience with community management and customer engagement

• Experience using social media management platforms such as Sprout Social, Buffer, Later, Hootsuite, Metricool, or similar

• Excellent written English communication skills

• Strong organizational and project management skills

• High attention to detail

• Ability to work independently while following an established marketing strategy

• Experience managing recurring content calendars and publishing workflows

• Experience creating simple marketing assets in Canva