Product Consultant

India·Mumbaimid

Product ManagementProduct Manager

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Quick Summary

Requirements Summary

1-3 years of relevant work experience, especially related to customer service and ESG domain understanding. Undergraduate degree in a related discipline (business, finance, environment,

Technical Tools

Product ManagementProduct Manager

Job Description

Responsibilities

~1 min read

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Support the management of client relations in APAC, EMEA and AMERICAS involving a portfolio of asset owners, asset managers, banks, insurance companies, and other financial institutions.

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Support clients in accessing and understanding Sustainalytics’ suite of research products and ESG data for the purpose of incorporation into their investment processes and escalating appropriately.

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Ensure that clients have access to their subscribed research through our online platform and/or receive recurring or one-off standard services, reports, or deliverables.

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Respond quickly to client queries to resolve problems and ensure an effortless customer experience.

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Administrate client information in our internal relationship management system; and

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Understanding, Interpreting and Analyzing client requests whether Data or Methodology.

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Having skills to Triage new cases while multi-tasking with client calls and existing cases

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Being familiar with ESG data sets and parameters

Requirements

~1 min read

1-3 years of relevant work experience, especially related to customer service and ESG domain understanding.

Undergraduate degree in a related discipline (business, finance, environment, and/or social sciences);

Strong customer service skills and process focus

Ability to understand and process client inquiries efficiently.

Excellent interpersonal, communication, and writing skills.

Meticulousness and attentiveness to detail.

Efficient, well-organized team-player with a high level of integrity.

Ability to handle pressure.

Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint

Alignment with Sustainalytics Mission Vision and Values

Willingness to support global clients in their time zones

Fluent in English (writing and speaking) is a hard requirement.

Morningstar is an equal opportunity employer

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.