Senior Manager, External Communications

• →Support the development and execution of external communications strategies that advance Moss' brand reputation and business objectives across all markets and geographies.
• →Manage day-to-day public relations and media relations efforts, including press release writing and distribution, media pitching, and press interview logistics with spokespersons.
• →Build and maintain strong relationships with media contacts, industry publications, trade journalists, and community stakeholders across national and regional markets.
• →Serve as a key point of contact for external media inquiries, routing and managing responses in alignment with the Moss brand voice and direction from the Director of Communications.
• →Support the company's issues and crisis communications function, executing response protocols, monitoring emerging situations, and coordinating real-time communications under the direction of senior leadership.
• →Manage external PR agency relationships, ensuring efficient use of  resources, clear deliverables, consistent reporting, and alignment with organizational priorities.
• →Oversee corporate social media strategy and execution, including platform management, editorial calendars, content development, performance analytics, and paid campaign coordination.
• →Manage and maintain communications-related content on the company website, ensuring accuracy, relevance, and alignment with brand and messaging standards.
• →Develop content across formats, including press releases, company statements, social media copy, web copy, award submissions, and more, that reflects Moss' voice and supports its industry positioning.
• →Manage communications team member(s) and support their growth, fostering a collaborative and high-performing work environment.
• →Leverage industry-leading technologies, including AI and machine learning tools, to improve workflows and content quality.
• →Track, measure, and report on external communications performance, using data-driven insights to refine strategy and demonstrate impact.

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field; Master's degree a plus.
• 8+ years of progressive experience in external communications, public relations, and/or media relations.
• Demonstrated experience managing PR agency relationships and holding external partners accountable to deliverables and timelines.
• Proven ability to manage and develop team members, fostering a culture of accountability and continuous improvement.
• Experience supporting issues management and crisis communications, including executing response plans and coordinating messaging in real time.
• Strong writing and editing skills with the ability to produce polished content across a variety of formats and channels.
• Experience managing social media strategy, digital content, and web communications.
• Strong organizational and project management skills with the ability to handle multiple priorities simultaneously.
• Ability to think strategically and execute tactically in a fast-paced environment.

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.