Supervisor - Costa

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day.

The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

• →

  Fabulous development opportunities including funded qualifications, leading to the next step in the management team

• →

  Lead shifts with confidence, ensuring smooth operations during busy trading periods

• →

  Create a positive, high-energy culture where colleagues feel valued, supported, and empowered

• →

  Maintain outstanding food safety, health & safety, and compliance standards at all times

• →

  Monitor performance through key metrics and take action to drive continuous improvement

• →

  Act as a role model for Costa's values, service standards, and ways of working

· Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service

• Passion for delivering a memorable customer experience

• Great communication skills and be comfortable making decisions

• Ability to work on own initiative ad make reasoned decisions under pressure

If you're a Shift Manager, Team Leader, Supervisor or Duty Manager ready to step up, take on more responsibility and accelerate your career into management, we want to hear from you.

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

*Please note internally this role is called Team Leader

INDTL

Want to know what it's like to work for us? Find out from our colleague Fabiana