IT Infrastructure Support Associate

We are MOTODYNAMICS Group, and Movement is our Passion!

Our vision is to create a world of sustainable mobility without boundaries. We support diversity and cultivate an inclusive work environment where every member of the team can be his/her true self.

Through the iconic brands we represent – Yamaha, Porsche, SIXT and NIO  – and our retail network Motodirect and Autodirect, we create emotions and transform lives through adventure, exploration, human connection.

We are looking for a service-oriented and reliable IT Infrastructure Support person to join our IT Infrastructure team. The successful candidate will provide day-to-day technical support to employees, assist with workstation and user account administration, monitor operational alerts, and help maintain a stable and secure workplace technology environment.

• Provide first-line support for hardware, software, Microsoft 365, network connectivity, and user access issues through the IT service desk
• Prepare, configure, and deploy workstations, laptops, printers, routers, peripherals, and standard business software
• Create and maintain user accounts and profiles, and assist with password and multi-factor authentication issues
• Perform routine user administration in Active Directory and Microsoft 365 under established procedures
• Monitor and first level respond to operational alerts relating to UPS systems, antivirus protection, Microsoft 365 threats, backups, and network disconnections
• Collaborate with external IT partners to support company branches and remote locations
• Assist with operating system and application patching activities, testing, installations, and upgrades
• Troubleshoot meeting room equipment and support users during day-to-day workplace technology issues
• Maintain accurate hardware and software inventory records and help identify equipment shortages or replacement needs
• Provide practical guidance and basic training to end users, and document incidents and solutions clearly

• Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• Previous experience in technical support, IT support, help desk, or a similar role (1-2 years)
• Good working knowledge of Windows 11
• Experience supporting Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and OneDrive
• Very good command of English, both written and spoken
• Ability to communicate technical information clearly and provide professional support to users
• Service-oriented, approachable, and patient, with strong problem-solving skills, attention to detail, and a sense of ownership
• Well-organized team player with strong prioritization skills, adaptability, and willingness to learn new technologies

• Basic knowledge of Microsoft Azure, Windows Server, Microsoft Intune, or endpoint management
• Experience with ticketing systems, IT asset inventory, remote support tools, or IT service management processes
• Familiarity with Active Directory, DNS, DHCP, and basic TCP/IP networking concepts