Dedicated Field Service Technician

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Note: This on-site/remote role requires 24/7/365 on-call support and is dedicated to and responsible for the State of Minnesota (ARMER) Public Safety System and must be on customer site a minimum of two days per week. Candidates must reside in MN.

Overview:

The Field Service Technician will support the Field Service Organization (FSO). The FSO supports implementing and maintaining highly technical mission-critical digital mobile communication systems for Government & Public Safety Communications customers.

Job tasks include but are not limited to deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment. The department works with Customers, System Managers, System Engineers, Sales teams, Project Managers, Field Engineers, and Service Partners to accomplish the mission. The FSO department is on-call 24/7/365 to support mission-critical systems for our public safety customers.
 

Responsibilities include:

• Providing technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing the performance of RF and Broadband architecture (e.g., legacy analog, advanced digital P25, and data infrastructure).
• Maintaining, optimizing, testing, documenting, and supporting complex communication systems.
• Performing preventative maintenance routines with a focus on trend analysis and documentation to ensure proper system operation.
• Developing solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.
• Collaborating with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems that meet or exceed customer expectations.
• Delivering strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).
• Gaining experience with logging recording systems, RF interfaces, wired/wireless communication systems, and networking equipment.
• Possessing unique combinations of strong multi-site RF communication system and computer/networking skills.
• Providing weekly reports of activities and accomplishments.
• Being proficient with Microsoft Office products and the Motorola Radio Programming Software suite.
• Being capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Demonstrating strong self-management and interpersonal skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.
• Being self-motivated and self-managed to perform required duties with minimal direct supervision.
• Being able to quickly solve customer problems during stressful situations.

Skills and Knowledge:

• Experience with P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment.
• Must have very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN)
• Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques
• Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
• Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor partner community and Motorola Sales, Engineering, Project Management, and customer service teams.
• Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
• Must be able to solve customer problems quickly during stressful situations
• Knowledge of configuration and testing of channel banks, routers, hubs, and switches
• Ability to develop and present technical training. 
• Provides guidance in integrating new tools and solutions into the operations of the team.
• Proven experience with equipment commonly used in optimizing and testing Motorola communications systems (Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, etc.)
• Experience in the configuration and testing of Motorola two‐way radio and subscriber products.
• FCC license and industry certifications such as those from ETA and CompTIA are a plus.

• 5+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, Military experience or similar technical experience.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.