Field Service Technician - Central New York

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

**The Field Service Technician MUST live a commutable distance to Syracuse, New York. The Public Safety customers are located centrally in the state of New York.**

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
• Continuous training in the latest technologies and troubleshooting techniques
• Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

• Optimize and support complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.  

• Maintain, optimize, test and document complex communications systems.

• Provide weekly reports of activities and accomplishments

• Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Deliver knowledge in standard telephony and dedicated data circuits, and packet switching techniques

• 2 year Associate Degree in Electronics or IT (preferred), or equivalent on-the-job experience

• Security +, CompTIA or related certificate is highly desirable

• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges. 

• Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)

• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment

• Computer literate with proficiency in Google Suite, MS Word, Excel, Outlook, and Access

• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision

• Must be able to solve customer problems quickly during stressful situations

• Must be able to obtain background clearance as required by government customer.

• Must reside in Central New York or be willing to commute to Public Safety customers located in Central New York

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must have a current, valid driver’s license and no traffic violations.

• Must be willing to travel 30% of the time as needed.

#LI-CC1

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $70,000 - $80,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• 2+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience.

• Must be able to obtain background clearance as required by government customer.