Field Service Technician III - U.S. Air Force Global Sustainment Program

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Responsibilities / Expectations:

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems

• Candidates must have some basic knowledge in the technicalities deployed by ASTRO to include, networking, Cyber Security principles, Active Directory Administration, and LMR Communications

• Advanced level knowledge of ASTRO core applications such as UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI

• Required to lift equipment of ~ 50lbs

• Solid ability to administer and troubleshoot in an IT-type environment

• Strong verbal and written communication skills

• Applicants must be proficient with Microsoft Office products and Google Suite applications.

• Must have strong self-management and "people" skills to work closely with Motorola Solutions’ customers and subcontractors as well as Motorola Solutions sales, engineering, project management, and customer support teams.

• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.

• Maintain, optimize, test and document complex communications systems. Provide weekly reports of activities and accomplishments.  

• Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls  and bridges.

• Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Have a demonstrated comprehensive understanding of IP networks

• Ability to administer and troubleshoot in a technical environment

• Above average verbal and written communication skills

• Organization skills and a high attention to detail

• Must be capable of obtaining an acceptable adjudication of DOD secret (T-3) clearance within 18 months of initial employment date

• Complete standard form SF86 questionnaire and fingerprinting for national security positions

• Must be willing to obtain CompTIA Security+ or CISSP certification within first 12 months of employment

• Ability to obtain/hold a U.S. Passport, International Drivers Permit, and the ability to legally drive and rent a vehicle as needed. 

• Travel internationally and domestically up to 75% - 80% of the time is required

• A permanent residence based 60 miles or less from a mid to large class International Airport is required.

Highly Preferred Qualifications:

• Proficiency with Microsoft Office products and G-Suite applications

• The candidate should have some basic knowledge in the technicalities deployed by Motorola ASTRO to include, networking, Cybersecurity principles, Active Directory Administration, and LMR Communications. It is helpful to have knowledge of Motorola ASTRO core applications.

Desired Experience

• CompTIA Network+, Security+, MCSE, or CISSP certification

• Experience with Host Based Security Systems (HBSS)

• Experience with CAC/PIV authentication based systems

• Experience developing and executing Motorola ASTRO upgrades is a major plus.

• 2+ years of experience hands-on with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee security suite, MCC7500 dispatch, NICE Logging, IT, LMR, E911, Dispatch, Radio Frequency, Land Mobile Radio or as a Field Service Technician, System Technician/Specialist

• This position is remote and will be considered from all 48 continental US states.

Target Base Salary Range - $70,000 to $80,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• 2+ years experience in IT, networking, technician, field service, system technician/specialist, radio frequency, or land mobile radio​

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)