Manager of Partner Success

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Manager of Partner Success Specialists is responsible for leading, developing, and executing strategy for the Partner Success Specialist team in North America. This position oversees the team's operational rhythm, performance metrics, partner enablement initiatives, and cross-functional alignment with field sales leadership to maximize partner activation, pipeline growth, and regional revenue.

Key Responsibilities:

1. Team Leadership & Talent Management

• Direct, mentor, and manage a high-performing team of Inside Partner Success Specialists.
• Manage recruitment, onboarding, professional development, and performance management.
• Establish individual and team metrics, including daily and weekly activity targets, and conduct regular coaching and performance reviews.

• Quote & Pricing Guidance: Provide strategic support on complex quoting and special pricing requests, driving partners toward self-service tool adoption.
• Order Management & Fulfillment: Oversee end-to-end purchase order validation, order tracking, and RMA escalation processes to eliminate supply chain bottlenecks.
• Case Queue & SLA Governance: Maintain and manage the Partner Success email case queue to ensure inbound partner inquiries are resolved within established SLAs (e.g., 72 hours).

• Maintain accountability for CRM (Salesforce) data integrity, activity logging accuracy, and pipeline reporting.
• Manage queue coverage and operational workflows to maintain high responsiveness to partners and field sales teams.

• Identify process bottlenecks and collaborate with operations leadership to continuously optimize partner tools, portal capabilities, and internal workflows.

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.