PremierOne Remote System Admin

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed and/or connecting remotely to perform System Administration and application tasks.

Responsibilities of the Remote System Administrator include but are not limited to:

• Provides tailored technical customer operations support
• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
• Executes customer operations policies and procedures
• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
• Initiates problem solving action and follows through to resolution
• Performs root-case analysis for problems to formulate and recommend improved alternative operations
• Identifies and suggests possible system and/or process improvements when applicable
• Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement
• Run diagnostics using approved MSI tools
• Provide system performance reporting using approved MSI tools when requested
• Assist with contractually covered database system back-ups
• Understand system dependencies and related connections
• Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures.

Qualifications:

• Minimum of an High School Diploma required, degree preferred
• 3+ years of IT or public safety experience
• 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
• 3+ years of Public Safety Applications experience involving Records Management Systems, Computer Aided Dispatch, and Mobile CAD/RMS. PremierOne experience preferred
• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
• Experience creating positive working relationships with customers and application end users
• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
• Excellent verbal and written communication skills
• Comfortable working both alone and in a team environment
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
• Experience with Public Safety Applications including CAD, Mobile and RMS
• Experience with Virtualization software
• Experienced with Network Load Balancing (NLB) and Clustering
• Experience with hardware blades and Storage Area Networks (SAN); HP preferred
• Experience with firewalls and routers; Fortigate preferred
• Familiarity with JavaScript, .NET, ESRI 10.X and XML
• Ability to troubleshoot application system issues including hardware, network and third-party components

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $105,000-$115,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

• High school diploma
• 3+ years of IT or public safety experience
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.