Senior Quality Manager

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Scope of Role

• Strategy: Define and execute a multi-year strategy across the entire product lifecycle, from design gate to aftermarket service.

• Operations: Drive systemic improvements in key performance indicators (KPIs) related to product reliability, manufacturing yield, and operational efficiency across the global enterprise.

• Collaboration: Partner with Systems Integration project stakeholders, international deployment teams, and business leadership to ensure quality metrics are aligned with and support business needs.

Core Responsibilities

• Process Quality:  Enforcement of field deployment processes and verification of process capability. 

• Lifecycle Performance: Ensure downstream impact from system deployments are analyzed and translated into applicable product and process improvements.

• Compliance & Governance: Manage internal audit programs to ensure the International Systems Integration business adheres to Quality Management System (QMS), ISO 9001 standards, and regulatory requirements.

• Issue Resolution: Lead root cause analysis and execute corrective/preventive actions (CAPA) for quality issues that impact project deployments.

• Continuous Improvement: Drive a culture of operational excellence using data analysis and quality tools to eliminate waste and improve system deployment capabilities.

• Education & Experience: Bachelor’s Degree and a minimum of 5 years of applicable experience in quality management or systems integration.

• Technical Expertise: Strong background in quantitative analysis and data science with the ability to comprehend, analyze, and interpret complex technical documents.

• Certifications: Six Sigma Black Belt or Green Belt, ASQ Certified Manager of Quality (CMQ), or ASQ Certified Quality Auditor preferred.

• Analytical Skills: Proficiency in data management methods and statistical analysis tools to support data-driven decision-making.

• Leadership & Communication: Demonstrated ability to define strategic roadmaps, drive organizational change, and present complex technical strategies to leadership.

• Industry Knowledge: Working knowledge of ISO 9001 and/or CMMI standards; prior experience in the telecommunications industry is a significant plus.