Senior Sales Operations Analyst - Compensation

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Senior Sales Operations Analyst - Compensation plays a pivotal role in driving the operational execution and integrity of our global sales incentive programs. In this role, you will collaborate with the Global Sales Compensation team to help ensure field sales personnel are paid accurately and on time, maintain data integrity across systems, manage territory alignment and hierarchy changes, administer SPIFFs, and resolve commission inquiries with transparency and professionalism.

The ideal candidate possesses deep analytical rigor, expertise in automated Sales Performance Management (SPM) platforms, and strong communication skills to translate complex compensation logic into clear insights for sales leadership and field representatives. At Motorola Solutions, work in a people-first culture, innovate what's next, and pursue your passion and potential while enabling safer communities, safer schools, and safer businesses. Candidates with a Bachelor's degree or equivalent practical experience are encouraged to apply.

Data Integrity & System Reconciliation

• →Audit transaction data, POS feeds, order crediting rules, and CRM records daily to identify missing revenue, uncredited orders, or system logic errors before credit finalization
• →Conduct periodic data reconciliation between CRM (Salesforce), ERP (SAP/NetSuite), and SPM systems (Oracle OIC / Callidus) to maintain a single source of truth for revenue attainment
• →Manage monthly and quarterly commission disputes, manual adjustments, postal code validation mapping, pencil credits, and quarterly true-up reconciliations to help ensure 100% attainment accuracy and strict adherence to payroll deadlines

Compensation Plan Modeling & Territory Alignment

• →Lead financial modeling for quota setting, quota allocation, baseline targets, and proration for new hires or mid-year territory reorganizations
• →Oversee end-to-end sales credit assignments, territory mappings (zip codes, named accounts, verticals), and user roles within SPM and CRM platforms
• →Collaborate with HR, Sales Ops, and Compensation teams to ensure new hire onboarding and role changes are seamlessly mapped to correct compensation plan templates

Field Stakeholder Support & Analytics Optimization

• →Act as the primary point of contact for sales reps and leadership, investigating complex commission disputes, performing root-cause analyses, and providing clear, data-backed explanations
• →Design, model, track, and audit Short-Term Incentive Fund (SPIFF) campaigns, managing payout schedules and executive reporting on campaign ROI
• →Identify operational bottlenecks in the compensation lifecycle, document SOPs, build Tableau/Excel dashboards, and leverage generative AI tools to automate repetitive workflows
  

Technical Expertise

• Sales Performance Management (SPM) administration experience with enterprise SPM software (e.g., Oracle Incentive Compensation / OIC, CallidusCloud, Xactly, Varicent, or Anaplan)
• Salesforce (SFDC) proficiency, including reporting, custom objects, and data structures
• Data Analytics & BI Tools expertise using advanced Excel/Google Sheets (XLOOKUP, INDEX/MATCH, nested conditionals) and building dashboards in Tableau or PowerBI
• AI & Automation proficiency leveraging generative AI tools (e.g., ChatGPT, Microsoft Copilot, Gemini) to accelerate data analysis, write complex formulas or SQL queries, and automate administrative tasks
• SQL & Database Auditing experience writing SQL queries for dataset validation and managing confidential metrics under tight deadlines

Professional Experience

• Financial Modeling experience leading quota allocation, target setting, SPIFF design, and compensation plan mechanics within an enterprise environment
• Stakeholder Support & Conflict Resolution experience handling field commission inquiries with composure, diplomacy, and data-backed explanations
• Process Optimization track record of identifying operational bottlenecks, writing detailed SOPs, and implementing automated workflows across CRM and ERP systems

Preferred Qualifications

• Experience with ERP systems such as SAP or NetSuite
• Advanced proficiency in writing complex SQL queries for multi-system data reconciliation

Target Base Salary Range: $90,000 - $100,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-LD

• Bachelor's degree with 5+ years of experience in Sales Compensation administration, Sales Operations, or financial analytics