Senior Technical Support Manager - Envysion (Hybrid)

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

We are seeking a Senior Technical Support Manager for the Envysion product line to serve as a strategic leader within our support organization. In this role, you will empower a high-performing team to deliver exceptional service while scaling internal operations. You will act as a strategist who views support as a vital component of the product lifecycle, serving as the bridge between technical support and cross-functional teams to help ensure the voice of the customer directly influences our product roadmap.

• Oversee team operations and report key support health metrics to senior leadership
• Integrate forward-looking support methodologies like Knowledge-Centered Support, Collaborative Support, and Community Engagement
• Act as the executive point of contact for customer satisfaction trends and business operational health

• Serve as the final escalation point for client and internal technical support issues
• Partner with Product and Engineering teams to establish software quality tracking programs
• Drive cross-functional and new product training programs for support team members

• 4+ Years experience as a Technical Support leader or people manager
• High School Diploma
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Bachelor's degree or equivalent practical experience
• Background in operations management
• History of delivering results and maintaining performance excellence

We will be accepting applications between September 23rd, 2026 and November 23rd, 2026

Target Base Salary Range: $105,000- $115,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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• High School Diploma
• 4+ Years experience as a Technical Support leader or people manager
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Support Methodologies to drive rollout of Knowledge-Centered Support (KCS) across an organization
• Software Quality Tracking to collaborate with Product and Engineering teams on quality initiatives

• Executive Communication to effectively report support health metrics and customer trends to senior leadership
• Operational Execution to prioritize tasks, maintain deadlines, and manage shifting priorities in a dynamic environment
• Cross-Functional Collaboration to influence product roadmaps and lead team training programs