Tier 1 NOC Analyst Overnight Shift

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

We are seeking an Overnight Tier 1 NOC Analyst to join our team in Schaumburg, IL. In this role, you will observe and analyze system performance to support continuous uptime across critical infrastructure. You will help to provide rapid incident resolution, working in a 24x7 Network Operations Center environment during overnight shifts and weekends. Candidates bringing a Bachelor's degree or equivalent practical experience in technical customer support are encouraged to apply.

• Analyze system metrics across infrastructure tools to identify potential service disruptions and help to ensure adherence to uptime agreements

• Differentiate between transient issues and critical service outages to determine effective initial response pathways

• Observe outage recovery through completion, verifying restoration and documenting diagnostic steps taken

• Drive incident management workflows to help to deliver timely resolutions within established operational standards

• Take ownership of major operational disruptions, identifying, coordinating, and leveraging appropriate technical resources

• Escalate complex incidents to specialized technical teams while maintaining active collaboration until complete resolution

• Respond to escalated service requests in a professional manner, maintaining a strong commitment to customer system needs

• Coordinate cross-functional resolution efforts across internal technical teams and external service vendors

• Adhere to ethical access protocols, ensuring customer system entry is limited strictly to failure evaluations and repair verifications

​Technical Expertise

• Technical support experience in a Help Desk, Service Desk, or Network Operations Center (NOC) environment

• Familiarity with ITIL processes and continuous improvement practices

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $60,000 - $65,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• High School Diploma or equivalent with 2+ years of technical customer support experience

• Must be a US Citizen

• Must be able to pass background checks as required for certain sensitive customer systems

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.