Tier I Support Representative

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

• Investigate, diagnose, and resolve technical issues related to hardware operations, software applications, and Wi-Fi or networking infrastructure

• Walk users through step-by-step troubleshooting processes over the phone and via wearable communicator devices to achieve rapid resolution

• Log, track, and maintain comprehensive service request histories through the Zendesk support platform across the complete issue lifecycle

• Collaborate and escalate complex technical challenges to Tier 3 service teams, software developers, and technology engineers

• Serve as an internal liaison keeping lines of communication clear and flowing between internal engineering teams and external partners

• Establish and refine internal support processes to help provide seamless, end-to-end issue resolution

• Multi-task and set daily priorities effectively in a fast-paced, high-performing operational environment

• Translate complex technical terms and solutions into accessible language for both technical and non-technical stakeholders

• Approach support challenges with initiative, adaptability, and an inclusive perspective to evaluate situations from multiple points of view

• High School Diploma or equivalent

• 1+ year of experience in a customer service position

• Prior experience with hardware operations, wearable tech devices, or wireless communications support

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.