Capacity Management Analyst I - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital - Full-Time M-F 9AM-5PM (Hybrid)

The Capacity Management Analyst I applies knowledge of the client’s clinical or business requirements, Epic Cadence application capabilities, and technical skills to implement and support advanced scheduling throughout the Ambulatory enterprise. The Capacity Management Analyst I will be a subject matter expert (SME) in Epic Cadence, client and Access Center operations workflows. The Capacity Management Analyst I is responsible for the implementation of new decision support systems and modifications to existing systems. The Capacity Management Analyst I is also responsible for the application configuration, go-live support, and on-going client support. He/she works on multiple projects concurrently. The Capacity Management Analyst I provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care while driving the migration to Epic-powered solutions which will optimize patient access across the Ambulatory enterprise.

• Build, test, and implement decision support across various decision support for specialties across Ambulatory. Maintain decision support system for accuracy of scheduling by Access Centers.
• Intimate knowledge of Epic Cadence and advanced scheduling methodology. 
• Pro-actively assist with escalated operational management and client issues.  Be a resource for all stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients.
• Provide consultative services to clients regarding desired outcomes and offer recommendations / solutions to Cadence related scheduling concerns, including decision support system and / or template management.
• Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients.
• Provide go-live and roll-out support collaborating with Access Centers, Ambulatory and DTP. Support users on new Epic applications, modules, and functionality.
• Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify areas of improvement to increase scheduler accuracy and efficiency. 
• Assess impact of day-to-day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards. 
• Implement and innovate processes which drive accuracy operational efficiency to provide highest level of client service. 
• Successful completion of all Advanced Scheduling assigned tasks and projects in timely manner.
• Track and trend performance data. Quickly identify trends to resolve issues prior to causing a disruption in service delivery.
• Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers.
• Frequent engagement with Capacity Management leadership as an access and scheduling optimization Subject Matter Expert.

• Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience)

• 1-2 years healthcare experience in outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems
• Epic knowledge (Cadence, Prelude, etc.)
• Microsoft Office knowledge (Outlook, Word, Excel, Visio preferred)