Clerk- Patient Financial Services - Corporate 42nd Street Full-Time-Days

Competencies 

Customer Service Orientation: Understands and meets the needs of external and internal customers. Puts the customer at the center of services, systems and processes. 

Interpersonal Understanding: Understands the needs and feelings of others and uses this understanding to respond appropriately. Puts aside personal issues and responds professionally. 

Adaptability: Adapts easily and is agile to changing needs, conditions, and work responsibilities; changes methodology or tactics, when necessary, to achieve a goal, objective or task; responds appropriately to fluctuating work demand and priorities. 

Level of Productivity: Works effectively and efficiently, able to work on several things at once while maintaining expected productivity outcomes. Meets established productivity goals without sacrificing quality. 

Impact and Influence:  Influences others positively through actions and words resulting in improved work environment, services, processes and/or systems. 

Planning & Organization:  Understands performance goals and expectations, establishes priorities and works accordingly, demonstrates good follow-through, adheres to deadlines and keeps supervisor updated regarding work status and potential issues. 

Creativity: Offers innovative ideas and solutions to optimize impact and efficiency. 

Empathy: Recognizes and embraces the thoughts and feelings of others; takes a sincere interest in the concerns of patients and colleagues; preserves the dignity of others while providing comfort. 

Collaboration:  United by a shared purpose; engages team members, fosters teamwork, and creates an environment of trust and inclusiveness. 

Communication & Listening: Excels with written and verbal communication .Keeps relevant people accurately informed and update to date of both positive and potentially negative information.  

Passionate: Demonstrates a deep-rooted commitment to job responsibilities and goals; is genuinely dedicated to the work and the team; demands excellence of self; is energetic and enthusiastic in achieving organizational goals and objectives. 

Resilience: Standard of work remains consistent even under pressure; demonstrates persistence, motivation and optimism when faced with challenges. 

Organizational Understanding:  Is knowledgeable about regulations and policies affecting the organization and his or her specific job role. Understands how his/her job is connected to the larger mission and goals of the organization