Patient Services Coordinator I - Urology

The Milton and Carroll Petrie Department of Urology has long been a leader in clinical practice, education, and research. Faculty in our Department, which is housed within the Icahn School of Medicine at Mount Sinai, perform complex procedures using robotics, laparoscopy, and endoscopy, all as a part of our minimally invasive urologic surgery program. We remain equally committed to engaging in breakthrough research while training the next generation of leaders in the field.  

The Patient Services Coordinator plays a crucial role in the delivery of healthcare services.

The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits.

The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers, and out-patient services diagnostic testing facilities.

• Works cohesively with the Primary Care Provider to facilitate patients care plan by participating in daily huddles/monthly case discussions, facilitating appointments and coordinating information and continuing care requirements.
• Collaborates with other clinical staff, to resolve issues impacting patients care progression.
• Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable).
• Contact insurance carriers for patients pre-certification; consults with Department/Practice Manager with respect to patients needs or addressing escalated issues.
• Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
• Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources.
• Provides recommendation for process/service improvement to promote patients satisfaction and address issues.
• Performs other duties as assigned.

• Some college; Bachelors degree preferred
• 3 years healthcare/customer service or relevant experience