Senior Director Quality & Patient Engagement

The Senior Director for Population Health Quality and Patient Engagement drives the implementation and ongoing improvement initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners.  At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance in value-based contracts.

The primary focus of the Senior Director will be:
-    Select Employed Ambulatory Metrics
-    Select Voluntary Ambulatory Metrics 
-    Epic Optimization to Support Above
-    Primary care patient engagement rates 
-    a mission critical metric for care excellence and primary care success)
-    Focused on all payer classes, with deeper focus on patients who have Medicare and Commercial insurance
 

This Senior Director will report to the CMO, Population Health and Clinically Integrated Network.  The SD will partner with the MSHP analytics team, Digital and Technology Partners (DTP, i.e. IT) Epic EMR team to drive targeted quality and patient engagement performance most relevant to Mount Sinai's value-based care contracts and select system quality goals (defined with the CMO of Population Health and CIN, and other key system stakeholders.

The ideal candidate will have significant experience (5+ years) in leading quality initiatives in the ambulatory setting, and a record of accomplishment in meeting or exceeding quality metrics. Leadership experience in ACO or value-based care quality metrics is required.  Key personal attributes include a positive and enthusiastic attitude, efficient and focus on key results, and a balanced mix of confidence and humility.  

Key Expectations also include:
•    Co-develop strategy with team and CMO, Population Health and CIN, 
•    Identify and track performance on key indicators, 
•    Analyze performance against national benchmarks, 
•    Plan and co-develop content for physician education/engagement initiatives
 

• Familiarity with Epic EMR and Some Community EMRs, strongly preferred
• Knowledge of MACRA/MIPS quality, strongly preferred
• Familiarity with Epic EMR and Some Community EMRs, strongly preferred
• Knowledge of MACRA/MIPS quality, strongly preferred