Barkin' Customer Service Representative

Mountain Humane (in Hailey, Idaho) is on a mission to enrich the quality of life in our community by saving animals and changing lives. We do this through innovative programs that inspire and have impact beyond southern Idaho. The first “no-kill” shelter in the state of Idaho (in 1999), annually we help more than 4,500 animals and touch the lives of more than 7,000 people through our programs. We are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in nonprofit management.

JOB SUMMARY:

The Customer Service Representative greets and assists The Barkin’ customers and volunteers, helps to display and shelve product, and answers phones and customer queries.

They also greet donors and receive, sort, prepare and price donations for sale while assisting other employees in all functions of running the retail store.

Classification: Full-time, Non-Exempt

Supervisor: The Barkin’ Manager

Location: The Barkin' in Hailey, ID

QUALIFICATIONS:

Should have previous knowledge of register function and cash handling

Should have great customer service and people skills

Must be a highly motivated team player, outgoing and polite, and behave professionally

Must work well with the public, including persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently-abled

Must have a current driver’s license and satisfactory driving record along with personal car insurance

Must be comfortable training, mentoring and providing feedback to volunteers and community service

Must demonstrate good verbal and written communication skills and have the ability to work well in a team or on your own.

Must complete a satisfactory background check

POSITION DUTIES:

• Ensure the store is clean and ready for customers:
• Walkways and doorways are clear
• Sale items are stored in the proper area
• All displays are organized, clean and safe
• Greet and assist customers/donors with impeccable customer service
• Run cash register and ring up customer purchases
• Stay up to date on sales and discounts available to customers, volunteers and employees
• Count cash/change in registers both morning (opening) and evening (closing); fill out appropriate paperwork
• Help make dressing rooms and locked cases are available to and convenient for customers
• Follow pricing guidelines to assess and price goods for retail sale
• Direct all returns and complaints to the Store Manager or assistant manager
• Assist in the daily cleaning of store and cat enclosures as needed
• Assist with heavy lifting and rotation of product, including furniture
• Help keep all workspaces clean and organized for all, including both the back room and basement
• Accept, sort and price donations from the public
• Add retail items to the sales floor daily
• Price and sort linens and clothing
• Clean and ready items for display
• Check for hangers, clothing on floor, trash or misplaced items every hour
• Test all electronics to ensure good working condition
• Help with offsite donation pickups as necessary, which may include driving a company vehicle or box truck.
• Keep track of supplies for the truck and sorting area
• Watch for possible theft
• Communicate clearly and listen with tact and empathy
• Uphold and provide information on Barkin’ policies, programs and events
• Carry out other duties as assigned by Store Manager or Assistant Manager

GENERAL GUIDELINES

• Maintain a neat and well-groomed personal appearance
• Wear supplied uniforms and closed toed shoes during all working hours
• Comply with all facility safety protocols
• Assist in maintaining overall facility cleaning standards
• Carry out other duties as assigned by Store Manager or Assistant Manager

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Work safely and effectively in an environment with possible exposure to dust, mold, allergens, chemicals, animal waste, and sharp edges such as knives and broken glass
• Frequent interactions with children who may or may not be well-behaved, and regular contact with the public in a potentially emotionally charged environment
• Animal handling required; while all adoptable animals have health and behavior screening by nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to possible exposure to parasites and infectious diseases
• May require driving of company vehicles; Must maintain a valid driver’s license and good driving record; Drivers information will be submitted to the carrier
  • Regular use driving of company vehicles; employee’s must be at least the age of 18
  • Occasional use driving of company vehicles; employees under the age of 18 must be preapproved by the carrier
• Work day includes walking, standing, sitting, bending, squatting, lifting (occasionally up to 50 lbs), answering telephones, and using a computer, work with a variety of cleaning agents, and work in an environment with daily changes in climate

HOURS, SALARY & BENEFITS:

Hours: Full-time position, Tuesday through Sunday

Salary: $20-$22/hour, depending on experience, certifications, proficiency in job tasks, and ability to work cooperatively while fostering the mission of the organization.

Benefits:  Mountain Humane offers a comprehensive benefits package for all full-time employees, including:

• Generous paid time off allotment for vacation and personal reasons
• 100% employer paid medical and vision insurance for staff (with the option of upgrading the plan for a small contribution)
• 100% employer paid dental insurance plan through Delta Dental
• 100% employer paid life insurance policy
• Access to a 403(b) retirement account with a 3% matching employer contribution
• Access to reduced cost veterinary care and pet supplies (including dog/cat food) for all employee-owned pets
• An annual personal pet care allowance for veterinary products and services
• A 40% discount at The Barkin’ thrift store in Hailey, and
• A 20% off of a membership to the YMCA

Mountain Humane also provides funding for professional development opportunities and financial assistance for commuting employees. For employees with federal student loans, Mountain Humane is also a qualifying employer for the Public Service Loan Forgiveness (PSLF) program!

Note: The statements herein are intended to describe the general nature and levels of work performed by this position, but are not a complete list of responsibilities, duties, and skills required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.

Mountain Humane is an equal opportunity employer.