Technology Service Desk Analyst

We are looking for a Technology Service Desk Analyst to join our established Service Desk team, reporting to the Service Desk Manager. 

This role is an excellent opportunity for someone with at least 12 months' experience in a Service Desk, Help Desk or Technical Support role who is looking to further develop their technical skills within a fast-paced retail environment. If you have experience supporting in a retail environment that would be a great advantage, however this is not essential. 

 As the first point of contact for Technology support across our stores and Head Office, you will be responsible for delivering excellent customer service while managing incidents and service requests through to resolution. You will actively troubleshoot technical issues, provide clear communication to customers, and ensure tickets are progressed in line with agreed service levels. 

 You will gain exposure to a wide range of technologies including Microsoft 365, Active Directory, Azure Entra, Exchange Online, networking, endpoint management, EPOS systems and Technology security tools, whilst working alongside experienced Engineers and infrastructure teams. 

We are looking for someone who is motivated, customer-focused, organised and enjoys solving problems. This role offers an excellent pathway into more technical Service Desk Engineer and Infrastructure positions as your skills and experience develop.

Working hours are primarily Monday to Friday; however, occasional weekend working is required to support business needs. Weekend coverage is shared across the team through a planned rota system, ensuring a fair and balanced distribution of out-of-hours responsibilities.