52mo ago

Customer Care Specialist

US·Bentonvillemid

Customer SupportOtherCustomer Care Specialist

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Requirements Summary

Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times

Technical Tools

Customer SupportOtherCustomer Care Specialist

Answer calls from clients to address their needs, concerns, or other issues with products or services
Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Engage in active listening with callers, confirming or clarifying information and diffusing frustrated clients, as needed
Build lasting relationships with clients and other call center team members based on trust and reliability
Utilize software, databases, scripts and/or flowcharts, tools, and other team members appropriately
Escalate high priority issues to level two support as necessary to determine and address the root cause of issues
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
Aptitude for technical devices; iOS and Android

Strong verbal and written communication skills, including professional phone voice
Technical proficiency, experience with CRM software, and strong typing skills
Manage multiple complex tasks while delivering timely updates until resolution
Proven track record of being a problem solver who makes decisive, informed decisions
Lead with curiosity and empathy; connect with customers in a genuine way
Adaptable and accountable
Proficient in Microsoft Office Suite, specifically PowerPoint
Bilingual in Spanish is a plus