Systems Analyst – Point of Sale and E-Commerce

Location: Jason’s Deli Distribution, Grand Prairie, TX

Employment Type: Full-Time

Status: Exempt

At Jason’s Deli, taking care of people is at the heart of everything we do. Behind every great guest experience is a team of dedicated people, including the technology professionals who help our restaurants serve guests and operate smoothly.

We’re looking for a Systems Analyst – Point of Sale and E-Commerce who enjoys solving problems, improving systems, and making a meaningful impact across the business. In this role, you’ll help support and enhance the point-of-sale and e-commerce technologies that connect our restaurants, guests, and corporate teams.

You’ll work across digital ordering platforms, POS systems, integrations, and internal teams to deliver reliable solutions that support our marketing and operational goals.

•  Provide Tier 2 and Tier 3 support for Aloha POS, Aloha Take Out, NCR Back Office, Olo online ordering, Deli Dollars, the mobile app, and related software integrations.

•  Serve as an escalation point for the IT Support team during and after office hours, as needed.

•  Troubleshoot remote technical issues with a strong focus on service to end users, franchisees, and restaurant guests.

•  Develop, test, submit for review, and deploy configuration changes across Aloha POS, Aloha To Go, Olo Online Ordering, the mobile app, Deli Dollars, the GameDay/Events site, Store Sync, and related systems.

•  Configure and manage POS and e-commerce systems to support marketing plans and operational execution.

•  Identify opportunities to improve menu and system configuration; recommend changes and implement approved enhancements.

•  Work with development teams to scope, develop, and implement e-commerce system enhancements.

•  Follow established change-control processes and maintain documentation throughout the system change lifecycle.

•  Represent the team in meetings and processes related to system development and enhancements, and recommend ways to improve those processes.

•  Coordinate between the POS and e-commerce teams and IT Support and Infrastructure teams.

•  Partner with Food, Marketing, and Sales teams to support business needs and system execution.

•  Manage working relationships with the online ordering partner, web and mobile app developer, and POS provider on matters related to e-commerce and POS integration.

•  Provide technical and product knowledge to other members of the IT Department.

•  Oversee training and development for new Help Desk technicians on e-commerce platforms.

•  Develop and maintain the corporate knowledge base for databases and systems.

•  Demonstrated subject matter expertise with NCR/Aloha POS software and hardware configurations.

•  Experience with Aloha Quick Service, Aloha To Go, Connected Payments, Command Center, Configuration Center, NCR Back Office, Aloha Insight, and Aloha Connect.

•  Ability to implement POS and e-commerce systems and operational enhancements and change requests.

•  Ability to assess how technical decisions affect end users, franchisees, and restaurant guests.

•  Experience with disciplined development and testing methods, including quality assurance and quality control.

•  Strong customer service and troubleshooting skills, especially when resolving remote technical issues.

•  Strong written and verbal communication skills when working with end users, vendors, and teammates.

•  Ability to work independently and collaboratively on complex projects involving multiple departments and vendors.

•  Experience or equivalent certifications demonstrating proficiency supporting Microsoft products, including Windows.

•  A college degree.

•  Three years of multi-unit, retail technology experience, particularly with POS technology architecture and related integrations.

•  Experience with point-of-sale or e-commerce system design and support.

•  Experience planning and deploying complex technical solutions across geographically dispersed locations.

Beyond your technical knowledge, we’re looking for someone who:

•  Uses sound professional judgment and considers the impact of decisions on the people and operations they support.

•  Takes ownership of challenges and looks for practical ways to improve systems and processes.

•  Communicates clearly and builds productive relationships with teammates, business partners, and vendors.

•  Shares knowledge, supports the development of others, and contributes to a collaborative team environment.

•  Takes personal responsibility for continuing to develop their skills and technical knowledge.

This position is based at Jason’s Deli Distribution in Grand Prairie, Texas, and includes occasional travel. The role also requires the ability to move throughout the building, work at a computer for extended periods, and communicate effectively in person and by telephone.

•  Ability to bend, stoop, reach, stand, and move from one area of the building to another on a regular basis.

•  Manual dexterity to operate a computer keyboard and handle paper documents.

•  Near vision sufficient to read information on computer displays, handwritten forms, and printed materials.

•  Ability to lift and carry items weighing up to 25 pounds.

We’re a people-first company that believes great service starts with taking care of our team members. Our technology team plays an important role in helping our restaurants deliver the experience our guests have come to expect.

If you’re passionate about technology, enjoy solving problems, and want to help improve the systems that support our restaurants and guests, we’d love to hear from you.