Call Center Agent - Red Cross - Charlotte NC Area - Hybrid

United States·Charlottemid

Customer SupportCall Center Agent

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Quick Summary

Key Responsibilities

Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.

Technical Tools

Customer SupportCall Center Agent

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

What We Offer

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Responsibilities

~2 min read

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Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
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Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
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Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
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Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
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Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
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The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.

Pay Information:

The salary range for this position starts at $16.00/ hr. + Shift Differential

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

You will be eligible to participate in an incentive plan based on annual individual and organization performance.

Qualifications:

High school diploma or equivalent required.

Minimum one year of telephone and customer service or telemarketing experience required.

Computer experience, excellent customer service and problem-solving skills required.

Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required