Customer Service Coordinator - Union, MO

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.


Customer Service will be a differentiating point to our customers, making it easy for them to do business with us.  Internally, to communicate effectively with the sales team and be a contributing member of the operations team, helping to make the operation run more efficiently and meeting the needs of the customer.

MAJOR RESPONSIBILITIES:

·         Ensure that good communication exists, and continues, between the customer and the pertinent internal operations and sales personnel

·         Expedite customer orders in a timely manner

·         Timely invoice customers

·         Coordinate customer order with manufacturing base

·         Monitor order status and communicate any pertinent information to customer

·         Coordinates forecasting with feedback from customers and account managers

·         Provide the sales team and management with pertinent information concerning customer accounts and products

·         To be available for all communication with customer

EDUCATION:  

Required: High school diploma or equivalent

Preferred: College degree

 

SKILLS & EXPERIENCE:

Required:

3+ years of customer service experience with a manufacturing company
Experience with customer order entry systems
Knowledge of products and the manufacturing processes (ability to learn)
Excellent communication skills
Personable, happy and pro-active demeanor.  Excellent work ethic
Common sense to work through opportunities and problem solve
Ability to create and maintain customer files
Ability to work with a CRM portal
Excellent computer and organizational skills.  JD Edwards operating system a plus.  Proficiency in Microsoft Excel, Word, Outlook.  PowerPoint a plus