Customer Service Representative

• We are looking for collection representatives who will be responsible for taking inbound and making outbound customer phone calls to Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction in a call center environment. 

• Representatives will navigate multiple systems to resolve many and varied phone calls related to vehicle financing or leasing.

• The primary focus of a Customer Service Representative is to build customer relationships and brand advocates by servicing customers with honesty, expertise, and care. 

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  Provide account support to identify solutions for customers with payment delinquencies. 

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  Perform skip-tracing and collection duties to determine customer contact information and make account payments current. 

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  Navigate through a variety of system applications while speaking with customers directly.   

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  Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current.   

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  Always remain empathetic and emotionally resilient when determining the best solution for the customer and Ford Credit.   

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  Always maintain a professional demeanor (i.e., attendance, promptness, focus upon job and tasks, always working and contributing)   

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  Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.).   

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  Welcome positive coaching and learning opportunities to improve your skills.

• High School Diploma/GED.

• Strong analytical, communication and organizational skills (oral and written). 

• Sales, negotiation and interpersonal skills to work successfully in a large group and get commitments from customers.   

• Strong time management and follow-up skills.   

• Experience in automotive finance industries. 

• Proficiency PC and typing skills, i.e. Excel and Word   

• Initiative and ability to multi-task and problem-solve, independent and logical thinking to make fact-based decisions.   

• Integrity, dependability, self-motivation, and drive to learn and improve.   

• Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned.   

• Able to work a 40-hour work week plus overtime. 

• Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays. 

Shift Schedule:

• Monday – Thursday: 8-hour shift, ranging from 7a.m - 9pm MST 

• Friday: 8-hour shift, ranging from 7am - 6pm MST

• Saturday: 4-hour shift, ranging from 7am – 1pm MST 

• 2+ years of Collections experience

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!