Desktop Support Technician - Chicago, IL

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Job Description:
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Chicago, IL and provide technical support in a Windows-based enterprise environment. This role requires a customer-focused professional capable of independently troubleshooting and resolving complex technical issues while delivering exceptional end-user support in a fast-paced corporate environment.

End-User Support:

• Provide onsite Level 2 support for desktops, laptops, mobile devices, docking stations, monitors, printers, and peripherals
• Diagnose and resolve hardware and software issues in a Windows 10/11 environment
• Perform hands-on break/fix repairs, component replacements, and troubleshooting
• Install, configure, and support enterprise software applications and operating systems
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite

• Manage incidents and service requests using ServiceNow
• Accurately document troubleshooting activities, resolutions, and customer interactions in ServiceNow
• Prioritize, track, and update tickets in accordance with established Service Level Agreements (SLAs)
• Escalate unresolved issues to Level 3 support teams and vendors as required
• Maintain detailed and accurate technical documentation

• Perform workstation deployments, refreshes, migrations, and equipment replacements
• Configure new devices and migrate user profiles, data, and applications
• Support asset inventory management and lifecycle processes
• Coordinate warranty repairs and vendor support activities

• Troubleshoot Active Directory account issues, password resets, permissions, and group memberships
• Support network connectivity, VPN, wireless, and workstation-related issues
• Assist with conference room technologies, collaboration tools, and audiovisual support
• Perform basic support for endpoint management solutions such as Intune and SCCM

• Minimum 5+ years of experience providing desktop support in an enterprise environment
• Strong experience supporting Windows 10 and Windows 11 operating systems
• Proven experience with hardware and software break/fix support
• Hands-on experience managing incidents and service requests through ServiceNow
• Experience supporting:
  • Microsoft 365
  • Outlook
  • Teams
  • OneDrive
  • Active Directory
  • VPN connectivity
• Strong understanding of PC hardware, peripherals, and device troubleshooting
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and wireless networking
• CompTIA A+, Network+, or equivalent certifications preferred
• Microsoft certifications related to desktop support or endpoint administration preferred
• Experience supporting executive/VIP users preferred
• Experience with Microsoft Intune, SCCM/MECM, and endpoint management platforms preferred
• Familiarity with ITIL-based support processes preferred
• Excellent customer service, communication, and problem-solving skills
• Ability to work independently with minimal supervision
• Ability to lift and transport equipment up to 50 pounds
• Technical Skills preferred:
  • Operating Systems
  • Microsoft Technologies
  • Entra ID (Azure AD)
  • Ticketing & Support Tools
  • Remote Support Tools
  • Asset Management Systems
  • Device Imaging & Deployment
  • Dell, Client, and Lenovo desktops/laptops
  • Printers and multifunction devices
  • Mobile devices
  • Docking stations
  • Monitors and peripheral