Patient Navigator - Digestive Disease Center - Los Angeles, CA

Job Description
Make a Difference Every Single Day at Cedars-Sinai!

When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it’s just one of the many reasons we’ve achieved consecutive Magnet designation for nursing excellence! From working with a team of world-class healthcare professionals to using state-of-the-art facilities, you’ll have everything you need to do something incredible—for yourself, and for others. Join us, and discover why U.S. News & World Report has named us one of America’s Best Hospitals!

About the Department:

Our Inflammatory Bowel Disease (IBD) team provides specialized, multidisciplinary care for patients primarily being treated for Crohn’s disease and ulcerative colitis. The team works collaboratively to help patients navigate complex healthcare services, remove barriers to care, and coordinate access to treatment.

This Patient Navigator position has a strong Medical Assistant (MA) and specialty medication coordination focus. The role joins a dedicated team that includes an MA, LVN, and non-licensed Patient Navigator within the larger multidisciplinary IBD clinic.

Responsibilities
What You Will Do

As a Patient Navigator, you will use your medical office and MA-related experience to support patients through the complex process of accessing biologic therapies. A significant focus of the position is biologic medication authorizations and back-office care coordination.

You will work closely with physicians, pharmacists, infusion centers, patients, and other members of the care team to:

Coordinate and support biologic medication authorization workflows.
Obtain and maintain documentation needed to facilitate medication and treatment authorizations.
Communicate with patients regarding authorization and care-coordination needs.
Collaborate with physicians, pharmacists, infusion centers, and other members of the multidisciplinary care team.
Proactively track new and follow-up patients and help address insurance-related barriers.
Serve as a liaison between patients and their care teams to facilitate timely communication and problem resolution.
Coordinate appointments, referrals, consultations, ancillary procedures, and interdepartmental services as applicable.
Provide advanced back-office and administrative support for patient care workflows.
Manage multiple priorities while maintaining accuracy, confidentiality, organization, and timely follow-through.
Identify workflow challenges and opportunities to improve the patient experience and access to care.