Technical Customer Service Representative - Morristown, TN

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Technical Customer Service Support
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  

Location Requirements: Must live within 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 AND BE WILLING TO COMMUTE TO SITE DAILY: THIS IS AN ON-SITE POSITION.

Job Overview
Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. 

Why You Should Join Us:

• Pay: $17/hour base rate + growth opportunities up to $19/hour
• 100% paid training
• Dedicated time to skill development
• Benefits including medical, dental, life, and vision insurance
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)
• Employee Assistance Program (EAP)

What We're Looking For:

• Ability to multitask in and navigate between screens efficiently while assisting customers 
• Comfortable in a fast-paced environment
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background

Key Skills and Responsibilities:

• Handle inbound customer service calls
• Drive customer satisfaction through voice, chat and email communication
• Navigate multiple systems and tools
• Recommend product solutions for unique customer needs