Brand & Customer Manager / Associate Brand & Customer Manager – Oncology

Job Description

About the Role 

At our company, we are dedicated to advancing cancer care through innovative healthcare solutions. We are looking for an agile, proactive, and collaborative professional to join our Oncology Commercial Team as a Brand & Customer Manager (BCM) or Associate Brand & Customer Manager (A/BCM). This opportunity is open to both experienced pharmaceutical marketers and high-potential commercial professionals (e.g., Field or Medical Representatives, KAMs, Marketing or Digital Specialists) looking to grow their careers in oncology. Depending on the candidate’s experience, capabilities, and business needs, the role may be offered at the BCM or A/BCM level. 

Key Responsibilities 

Strategic Planning & Market Insights 

• Gather customer insights, market intelligence, and competitive trends to identify business opportunities. 

• Support the development and execution of brand and customer strategies aligned with local and regional priorities. 

• Contribute to portfolio planning, forecasting, and performance monitoring. 

Customer Engagement & Omnichannel Execution 

• Coordinate customer-focused initiatives, omnichannel campaigns, and educational activities. 

• Support the development and localization of compliant promotional and non-promotional materials. 

• Monitor campaign performance and recommend improvements to maximize impact. 

Cross-Functional Collaboration & Commercial Excellence 

• Partner with Medical Affairs, Market Access, Sales, and other stakeholders to deliver business objectives. 

• Track key business KPIs, sales performance, and budget utilization. 

• Support field force effectiveness through training, communication, and customer-focused solutions. 

Scope by Seniority 

Brand & Customer Manager 

• Leads assigned indications, drives brand strategy and execution, and serves as a key liaison with local and regional stakeholders. 

Associate Brand & Customer Manager 

• Supports strategy implementation, project coordination, and execution under the guidance of experienced colleagues. 

Qualifications & Competencies 

Required Qualifications 

• University degree in Business, Economics, Life Sciences, Pharmacy, Medicine, or a related field. 

• Fluency in Polish and professional proficiency in English. 

• Strong analytical mindset and ability to translate insights into action. 

• Understanding of customer engagement, digital channels, and data-driven decision-making. 

• Excellent communication, collaboration, and stakeholder management skills.
• High learning agility, curiosity, and willingness to work in a fast-evolving oncology environment.  

Experience Profile 

Brand & Customer Manager 

• Proven experience in pharmaceutical marketing and commercial strategy execution. 

• Demonstrated ability to develop brand plans, lead cross-functional projects, and drive business results. 

• Experience in Oncology or specialty care markets is considered an advantage. 

• Understanding of reimbursement processes, the hospital environment, and stakeholder management is a plus. 

Associate Brand & Customer Manager 

• Experience in pharmaceutical commercial functions such as Sales, Medical Representative, KAM, Commercial Operations, Marketing Support, or Digital Marketing. 

• Strong learning orientation and aspiration to develop within oncology marketing. 

Current Employees apply HERE

Current Contingent Workers apply HERE