Watch Officer (Day Shift)

The Day Shift Watch Officer is a critical frontline role within our Company’s Resiliency Center, responsible for maintaining real-time situational awareness and threat monitoring during peak global business hours. Reporting to the Director of Watch Desk Operations, this role serves as the lead tactical interface for incident triage, information coordination, and crisis escalation. The successful candidate will thrive in a dynamic, high-visibility environment, utilizing advanced technology platforms and AI-driven tools to protect our Company’s people, operations, and assets while collaborating actively with cross-functional business partners.

Job Description and Responsibilities

• Conduct continuous real-time monitoring of global events, utilizing integrated threat intelligence and situational awareness platforms to identify potential risks to our Company.

• Perform initial triage, impact assessment, and rapid escalation of emerging incidents, ensuring timely and accurate information flow to leadership and relevant business units.

• Draft and disseminate clear, concise incident reports, travel security advisories, and daily intelligence summaries for enterprise stakeholders.

• Act as the primary point of contact for employee assistance and travel risk inquiries during daytime operations, providing immediate guidance and support.

• Coordinate seamlessly with the Night Shift team during shift handovers to ensure total continuity of operations and situational awareness.

• Assist in the continuous improvement of watch desk workflows, including the testing and adoption of new technological platforms and AI-assisted operational procedures.

• Perform other duties as assigned or as required based on the evolving needs of our Company.

• Bachelor’s degree required.

• At least 3 years of experience in a Global Security Operations Center (GSOC), intelligence watch floor, emergency dispatch, or similar fast-paced monitoring environment.

• Experience using situational awareness and threat intelligence platforms.

• Experience in a corporate security environment.

• Familiarity with mass notification and crisis management systems.

• Prior military or law enforcement experience in an operational role.

• Must be able to work a fixed day shift schedule, potentially including weekends and holidays.

• Must be flexible and able to work a 12-hour rotating day shift schedule; specific shift hours, durations, and rotations are subject to change based on company operational tempo and business needs.

• Able to travel locally or regionally as required.

• Strong analytical capability, with the ability to rapidly synthesize multiple streams of information into clear, actionable assessments.

• Exceptional written and verbal communication skills.

• Demonstrated ability to remain composed and make sound, rapid decisions under pressure.

• Collaborative team player with a strong focus on customer service.

Current Employees apply HERE

Current Contingent Workers apply HERE

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The primary location for this posting is:

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.