Contact Center Product Manager II- Chat

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Product ManagementProduct Manager

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Quick Summary

Key Responsibilities

Own and manage the Chat channel product portfolio, including chat experiences, chat bots, authentication flows, routing logic, and digital self‑service capabilities.

Requirements Summary

Own and manage the Chat channel product portfolio, including chat experiences, chat bots, authentication flows, routing logic, and digital self‑service capabilities.

Technical Tools

Product ManagementProduct Manager

Location: Buffalo, NY, Bridgeport, CT or Millsboro, DE | 4 days in office and 1 day from home

Requirements

~1 min read

Responsibilities

~1 min read

Bachelor’s degree

5 years’ proven marketing, product management, financial, operations and/or project management experience,

OR in lieu of a degree,

A combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ proven marketing, product management, financial, operations and/or project management experience.

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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $149,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Williamsville, New York, United States of America