Customer Service Specialist

United States·Williamsvillemid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Receive incoming customer client calls using excellent customer service and telephone skills. Answer inquiries and resolve customer issues for all treasury management products. Uses related software,

Technical Tools

Customer SupportCustomer Service Representative

Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills.

Responsibilities

~1 min read

→Receive incoming customer client calls using excellent customer service and telephone skills.
→Answer inquiries and resolve customer issues for all treasury management products.
→Uses related software, mainframe applications, and appropriate documentation to answer inquiries.
→Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries

Associate’s degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Williamsville, New York, United States of America