Program Director

The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services.  The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.

• →Provide leadership and management of direct and non-direct reports
• →Ensure business outcomes and contract goals are defined and met
• →Gain knowledge of and understand all aspects of the Client and the contract
• →Maintain, understand and effectively communicate Client expectations
• →Educate the Client on MTM procedures
• →Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
• →Track and maintain department budget in order to meet established financial goal
• →Conduct quarterly Town Hall meetings with all levels of staff
• →Monitor Client Satisfaction beyond statistical data
• →Be available as Client’s key contact for any issues relating to the program
• →Maintain a strong working relationship with key Client personnel
• →Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
• →Regularly hold and document satisfaction meetings with the Client
• →Identify and manage stakeholders’ expectations during all phases of the contract
• →Ensure regular interaction with internal departments
• →Continuously plan for growth and issue resolution
• →Keep abreast of changes to NET program rules, regulations, and policies
• →Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
• →Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
• →Provide development and career guidance to local staff
• →Work across all departments to ensure the cost of transportation service delivery is within the budget
• →Conduct and process disciplinary actions and terminations as needed

• High School Diploma or G.E.D.
• At least 8 years of experience managing large, profitable operations teams in a multimillion contract environment, 10 years preferred
• Must have at least five (5) years of experience managing complex projects; conducting health care transportation, with experience in its systems and personnel; maintaining a Provider Network; determining the appropriate mode of transport; dispatching an appropriate vehicle to transport Participants; and developing a quality assurance program to ensure access to appropriate transportation based on medical necessity.
• Must possess a Bachelor's degree or have five (5) or more years of actual experience in managing an NEMT program in a senior management position.
• Experience with contract implementation
• Experience establishing and managing all aspects of performance management
• Experience managing complex contracts with SLA’s and government compliance
• Experience managing a large team of both direct and indirect reports
• Experience managing employees at all levels of the organization 
• Must possess a valid driver’s license

• Strong leadership, mentoring & coaching skills
• Strong conflict management skills
• Strong persuasion and negotiation skills
• Strong decision making skills involving complex data
• Strong and effective communication skills
• Strong business and financial acumen
• Strong analytical and strategic planning skills
• Ability to build and manage a strong team
• Ability understand and communicate Company vision
• Ability to establish and maintain operational structure
• Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
• Ability to maintain a high level of confidentiality
• Excellent interpersonal skills and the ability to work with a variety of people and job positions
• Excellent organizational skills with the ability to manage multiple concurrent projects
• Excellent problem solving skills with the ability to anticipate and resolve problems
• Knowledge of managed care, quality improvement, contracting
• High cognitive skills
• Proficient in Microsoft Office Suite

• Experience with Lean processes; Six Sigma Certification
• Certified Project Management Professional or Associate Certification desired (PMI)

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

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