Customer Support Training & Enablement Specialist

At Mudflap, we're modernizing the $1 trillion trucking industry, the backbone of the U.S. economy. By helping over 100,000 underserved small businesses save over $1.5 billion on fuel, Mudflap has quickly grown into a profitable fintech platform that processes billions in annual payment volume.

As a Customer Support (CS) Training & Enablement Specialist you will help build a world-class Support organization. This role owns key parts of the post-onboarding learning experience, including ongoing training, coaching, QA, product readiness, and performance enablement.

You'll partner closely with our Customer Support Training Lead, who owns new hire onboarding, SOP management, and our current knowledge base tooling (Guru). Both roles are expected to flex into the other's scope when coverage requires it.

• 4+ years of experience in Training, L&D, Enablement, or QA.

• Experience designing and facilitating training and coaching programs.

• Strong communication, facilitation, and project management skills.

• Experience with LMS platforms, learning content development, and ticketing/support platforms (e.g. Zendesk).

• Data-driven approach to identifying performance and learning opportunities.

• Experience with AI-powered QA, coaching, or support tools is a plus.

• Passion for developing people and building a best-in-class Support organization.

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do

• Make It Count: Act like an owner by focusing on the impact of your work

• Find A Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates

• Sweat The Details: We keep our standards high and achieve them by paying attention to every detail

• Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what's possible