Analyst ServiceNow Implementation and Support

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Position Title: . ServiceNow Implementation and Operations         

Corporate Title: Analyst

Reporting to : VP

Location:  Bengaluru                        

ServiceNow Implementation and Operations

We are looking for a ServiceNow Analyst who can work on day to day operational activities collaborating with multiple stakeholders.

Key Responsibilities

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Required Skills & Qualifications

1. Development & Configuration

• Design and develop custom ServiceNow solutions using:
  • • Business Rules, Script Includes, Client Scripts
    • UI Policies, UI Actions, Catalog Client Scripts
• Build and maintain scoped applications using App Engine.
• Develop advanced workflows using Flow Designer and Integration Hub.
• Create and enhance Service Portal / Workspaces (UI Builder) components.

2. Integrations

• Design and implement integrations using:
  • REST / SOAP APIs
  • MID Server
  • Integration Hub spokes
• Integrate ServiceNow with IAM (Azure AD / LDAP / SSO) and third-party systems.
• Handle inbound/outbound integrations, data transforms, and error handling.

3. CMDB & Data Model

• Implement and maintain CMDB aligned with CSDM standards.
• Develop Discovery, Service Mapping, and data normalization logic.
• Ensure data quality through Identification & Reconciliation Engine (IRE).

4. Platform Best Practices & Performance

• Follow OOTB-first and upgrade-safe development principles.
• Optimize scripts for performance, scalability, and maintainability.
• Troubleshoot complex issues across server-side and client-side code.
• Support upgrades, hotfix testing, and regression validation.

• Technical Skills
• Strong hands-on experience with ServiceNow platform architecture
• Expertise in:
  • ITSM, ITOM, ITAM, CMDB (CSDM), IRM
  • Flow Designer, Integration Hub
  • Scoped applications & App Engine
  • UI Builder / Workspace architecture
• Solid understanding of:
  • REST/SOAP APIs
  • MID Server architecture
  • Security (ACLs, roles, data protection)

Experience

• 3-6 years in IT, with 2+ years on ServiceNow
• undefinedPreferred (Nice-to-Have)ServiceNow Certified System Administrator (CSA) – RequiredServiceNow Certified Application Developer (CAD) – Strongly preferred 

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.