Registration and Enrollment Specialist - Float

THIS WORK MATTERS!

Are you passionate about making healthcare accessible and welcoming for everyone? Do you thrive in a dynamic, fast-paced environment where no two days are exactly the same? We are looking for an energetic and community-driven Registration and Enrollment Specialist to be the welcoming face of our Health Centers!

In this exciting float role, you will be the very first point of contact for our new clients, helping them navigate their healthcare journey from the moment they walk through our doors. If you love connecting with diverse communities, problem-solving, and making a tangible difference in people's lives, we want you on our team!

Key Responsibilities in this role include: 

• Conduct in-person and phone interviews to assess client needs, explain program rules, and determine eligibility for the Oregon Health Plan, Medicare, ScreenWise, Reproductive Health, and sliding fee discount programs.
• Maintain accurate client records, advocate for client needs, and follow up with individuals and state agencies to submit required documentation and maintain ongoing eligibility.
• Advocate for vulnerable clients facing benefit denials, collaborate with interpreters to ensure accessible communication, and conduct in-person community outreach to facilitate Oregon Health Plan enrollment.
• Field inbound eligibility calls, connect individuals with financial and community resources, and maintain accurate client financial data in Epic to ensure appropriate discounts are applied.
• Manage Epic Workqueues (WQs) by investigating registration errors, correcting patient records, and contacting patients directly to collect missing information.
• Conduct thorough record reviews and data scrubs to identify discrepancies, ensuring adherence to standardized processes and measurable Key Performance Indicator (KPI) metrics.
• Field and respond to inquiries from clients, medical providers, and clinic staff regarding program eligibility and insurance coverage details.
• Maintain active State of Oregon assister status by completing mandatory annual training and successfully passing required certification exams for the Oregon Health Plan and Oregon Health Insurance Marketplace.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website. 

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education,training and experience will be evaluated.

Education/Training: Equivalent to an associates degree; AND

Experience: Minimum of 1 - 2 years of Professional work experience conducting in-person client interviews with the intent to obtain sensitive, confidential (personal, family, and financial) data. Experience working with targeted groups and with ethnically and culturally diverse populations is desirable. 

Other: 

• This position requires the ability to become a Certified Assister through the Oregon Health Authority which also includes the ability to pass the criminal background check which may include being fingerprinted. 

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Understanding of Medicare/ Medicaid rules and regulations
• Exceptional customer service skills 
• Previous direct service experience working with clients
• Experience using Epic EHR (Electronic Health Record) 

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1. A completed online application.

2. Attach a Resume demonstrating you meeting minimum qualifications; AND

3. Attach a Cover Letter that expands on your resume, addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. 

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --

• Internal applicant: If you are an internal candidate (current employee, including on-call, regular, trial service, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday. Before you apply, please make sure to do the following:
  • Navigate to your profile in Workday (see: My Career Profile) and click on the “My Career” section of your profile.  Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).
  • When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen.  This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload.  There will be no other prompts for you to upload your resume and cover letter.
• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload.  There will be no other prompts for you to upload your resume and cover letter.
• Do not click the “Submit” button before you upload your documents.

After You Apply: 

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes.
• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• Resume and Cover Letter Review 
• Phone screen
• Consideration of top candidates
• Language assessment (if applicable)
• Background, reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Equal Pay Law: 

Please note that the pay range provided for this position is meant to give a general idea of the potential earnings for the role. However, the actual compensation will be determined according to the Oregon Equal Pay Law, taking into consideration factors such as candidates relevant experience and education. Candidates should anticipate initial offers within the listed pay range, which may not necessarily be at or near the highest end of the range.

Inclement Weather and Disasters - Serving the Public, Even During Disasters: 

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

ADDITIONAL INFORMATION:

Type of Position: This position is eligible for overtime.

Type: Represented

FLSA: Non-Exempt

Location: This position’s main location is the East County Health Center, 600 NE 8th St Gresham OR 97030. The incumbent will also be expected to float between the other health center clinics based on coverage needs. This position is eligible for hybrid telework, however, the incumbent must reside in Oregon or Washington. 

Schedule: Monday - Friday 8am - 4:30pm

Note: All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. We are not able to sponsor H-B1 visas, F1 or STEM OPT.

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.