Patient Financial Navigator

Join a team that shares your calling 

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. 

• →You will explain topics of insurance coverage, treatment costs, and financial assistance opportunities to the patient, relative, or patient's representative
• →You will provide expertise and education in the areas of Medicaid eligibility, Social Security Disability and any available government programs
• →You will perform complete and accurate Patient registrations according to the organization’s policy and procedures and federal/state regulatory requirements, acting as an ambassador to ensure a patient-friendly experience
• →You will complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic information, insurance data and/or third-party liability information
• →You will complete regulatory or policy required forms, including payor requirements such as Medicare, L & I requirements and some commercial payors, and obtains all necessary signatures via mail or upon registration
• →You will provide patient liability information to and collects the point of service cash from patients based on guidelines and/or systems provided by the department, including but not limited to: co-payments, deductibles, co-insurance, deposits, outstanding balances

• Completion of a medical terminology course or proficiency preferred
• Certified as an Application Counselor (CAC) within 90-days of employment
• Minimum three (3) years healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payor, Medicaid case work or billing experience required

Why MultiCare? 

Rooted in the local community 

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. 

Growth and education 

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. 

Well-being and support 

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. 

Living our values 

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. 

Belonging for all 

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. 

Pacific Northwest lifestyle 

Work and live where natural beauty, adventure and strong community connections are part of everyday life.