USD 80000–160000/yr

Automotive Service Advisor - Volkswagen

United StatesChicagoFull-timemid
OtherAutomotive Service Advisor
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Quick Summary

Key Responsibilities

Greet customers in a friendly and professional manner, ensuring a positive service experience from start to finish. Consult with customers to understand their vehicle service needs and concerns,

Technical Tools
OtherAutomotive Service Advisor
Volkswagen of Downtown Chicago, a proud member of the renowned Murgado Automotive Group, is a premier Volkswagen dealership dedicated to providing exceptional automotive solutions and customer service experiences. With a commitment to excellence and a passion for innovation, we strive to exceed customer expectations at every opportunity.

Volkswagen of Downtown Chicago is seeking a customer-focused and results-driven Automotive Service Advisor to join our service team. As a Service Advisor, you will be the primary point of contact for customers visiting our dealership for vehicle maintenance and repair services. If you have a passion for customer service and automotive excellence, we want to hear from you!

Key Responsibilities:
Greet customers in a friendly and professional manner, ensuring a positive service experience from start to finish.
Consult with customers to understand their vehicle service needs and concerns, providing accurate and timely recommendations for maintenance and repairs.
Schedule service appointments and coordinate with the service department to ensure efficient workflow and timely completion of work.
Conduct vehicle walk-arounds and inspections to identify service requirements and communicate findings to customers.
Provide accurate estimates for service costs and timelines, ensuring transparency and clarity in all communications.
Coordinate with technicians to prioritize work orders, track progress, and update customers on repair status.
Educate customers on recommended maintenance services, warranty coverage, and dealership service offerings.
Process service orders, invoices, and payments accurately and efficiently, ensuring compliance with dealership policies and procedures.
Follow up with customers after service visits to ensure satisfaction and address any concerns or additional service needs.

Qualifications:
High school diploma or equivalent required; associate's degree or vocational training in automotive technology preferred.
Previous experience as an Automotive Service Advisor or related customer service role preferred.
Strong communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
Knowledge of automotive service and repair procedures, including basic technical terminology and vehicle systems.
Excellent organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment.
Proficiency in computer software applications, including service scheduling systems and Microsoft Office Suite.
Valid driver's license and clean driving record required.

Benefits:
Competitive compensation package with opportunities for performance-based incentives and bonuses.
Comprehensive benefits package, including health insurance, dental and vision coverage, and retirement plans.
Ongoing training and development opportunities to enhance your skills and advance your career in the automotive industry.
Supportive and collaborative work environment with opportunities for growth and advancement within the Murgado Automotive Group.

If you are a motivated and customer-focused individual with a passion for automotive service, we invite you to join our team at Volkswagen of Downtown Chicago! Please submit your resume and cover letter outlining your relevant experience and qualifications.

Join us and become part of our dedicated team of automotive professionals at Volkswagen of Downtown Chicago!

Listing Details

Posted
July 9, 2025
First seen
March 26, 2026
Last seen
April 22, 2026

Posting Health

Days active
27
Repost count
0
Trust Level
42%
Scored at
April 22, 2026

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Automotive Service Advisor - VolkswagenUSD 80000–160000