Automotive Service Manager

Motor Werks is seeking an experienced Service Manager to lead our automotive service operation in Barrington, IL. This high-impact role calls for a proven leader who can develop teams, improve performance, elevate customer satisfaction, and drive results through change.

• →Lead, coach, and motivate the Service Department team to deliver strong performance and customer satisfaction.
• →Oversee daily operations, including scheduling, staffing, workflow, customer communication, and efficiency.
• →Set clear expectations and build a culture of accountability, teamwork, professionalism, and continuous improvement.
• →Monitor KPIs, financial performance, productivity, profitability, quality, and customer satisfaction; act quickly on opportunities for improvement.
• →Improve customer retention, loyalty, repair order profitability, and overall department performance.
• →Resolve customer concerns promptly and professionally.
• →Recruit, develop, evaluate, and retain high-quality service employees.
• →Partner with Parts, Sales, the General Manager, and dealership leadership to deliver a seamless customer experience and achieve store objectives.
• →Ensure compliance with company policies, manufacturer standards, safety requirements, and applicable regulations.

• Proven experience as an Automotive Service Manager or senior service leader in a dealership environment.
• Track record of improving performance, developing employees, and delivering measurable results.
• High-volume dealership service department experience preferred.
• Strong understanding of dealership service operations, repair processes, workflow, technician productivity, parts coordination, and customer service.
• Ability to lead through change while maintaining accountability, morale, productivity, and professionalism.
• Strong business acumen with the ability to manage service department financials and KPIs.
• Customer-first mindset with excellent leadership, communication, coaching, organization, and problem-solving skills.
• Hands-on, visible leadership style with the ability to earn team respect and commitment.
• High school diploma or equivalent required; related degree preferred.
• Valid driver’s license; clean driving record preferred if regular operation of customer vehicles is required.
• Experience with dealership management systems and automotive repair software; Tekion experience is a plus.

Motor Werks has been a respected name in automotive retail for more than 50 years. As part of Murgado Automotive Group, you’ll lead a strong dealership service operation with the resources, training, and career opportunities of a larger nationwide organization.

If you have a proven record of success and are ready to make a measurable impact on an automotive service operation, apply today.