Customer Service Resolution Specialist

United States·Charlestonmid

Customer SupportCustomer Service Representative

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http://www.uscis.gov/e-verify/employees

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Customer SupportCustomer Service Representative

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina (MUSC) that provides healthcare to patients within the rural health network throughout the state of South Carolina.

The Customer Service Resolution Specialist serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC

MUSC Community Physicians (MCP)

Employee

Regular

CC004513 MCP - Revenue Cycle

Hourly

Health-22

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.
Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.
Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.
Assists with on-site patient counseling and supports customer service as business needs dictate
Special projects as needed
Other duties as assigned