Patient Access Team Lead - North Charleston - MUSCP

Supervises the daily operations of registration and scheduling functions and staff.  Coordinates float pool and leave requests with Office Coordinator.  Ensures maximum utilization of staffing resources by promoting teamwork among floors.  Develops and maintains close working relationships with physicians, clinic staff and clerical staff.  Acts as a liaison to referring physician by providing timely, accurate and consistent information.  Identifies, analyzes and develops solutions to routine system problems.  Acts as the “customer service champion” on the floor and takes advantage of every opportunity to improve their individual customer services skills, as well as those in their immediate work area.

Works collaboratively with Office Manager and other Management to ensure floor operations are compliant with UMA policies and procedures.  This includes, but is not limited to; customer service, POS collections, Epic workflows and patient processing procedures and MUSCP/Ambulatory Care timekeeping procedures.

Demonstrates the highest level of professionalism and leadership for those in their work environment.  Possesses the ability to assist in difficult situations with customers and coworkers.

Ensures that patient data is accurate in all information systems.  Abides by Clinic Business Operations Policies and Procedures.  Obtains and verifies appropriate insurance information and patient demographics including copies of insurance and identification cards.  Verifies and arrives pre-registered patients at the point-of-service and accurately generates and labels all appropriate paperwork.  Keeps up-to-date on insurance and necessary changes affecting all information systems.

Performs daily reconciliation process of facility and professional tickets, arrived visits, cash/payment collections, and billing provider on professional ticket and in Epic.

Schedules appointments in automated scheduling system per protocol.   Schedules consults and tests for patients. Coordinates most convenient appointment date and time with referring physician and/or patient.  Ensures patient receives appointment information.  Ensures that all Epic Scheduling System procedures are followed.  This includes, but is not limited to, referral and pre-authorizations, updating demographic & insurance information, using comments appropriately, entering referral information into the referral module, etc.

Collects and appropriately documents all payments according to MUSCP Administrative Services Policies and Procedures for patient collections.  Maintains a good working relationship with financial counselors and directs patients to financial services when necessary.  Actively participates in the referral authorization and pre-certification process, including appropriately documenting information in IDX. Utilizes appointment manager and Epic pending/arrived report to accurately reconcile daily patient visits and collections.  Completes reconciliation process daily for facility tickets, arrived visits, cash/payment collections, and physician charge tickets and billing provider on ticket and in Epic.

Professionally answers telephone and relays messages in an accurate, timely manner.  Appropriately screen and handle the call or refer to the appropriate person.  Provides chart, lab results, etc. as needed for the clinical staff to return calls.  Answers patient questions and solves problems concerning policies and procedures not related to direct medical care.  Abides by the MUSCP/Ambulatory Care telephone standards. Demonstrates knowledge and skills required to provide care and/or service appropriate to the age and level of development of patients, with consideration of the needs of patients and their families.  Monitors patient flow.  Monitors waiting room for current magazines, appropriate patient material, overall cleanliness and appearance and timely posting of patient information.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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