Supervisor, Call Center Operations

Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards. Position may require some weekend and holiday work. Responsible for monitoring operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. Must have through knowledge of Medical University Hospital Authority policies and procedures. Promotes open and informative communication within area of responsibility and with coordinating areas within the Medical Center. Oversees and trains team members who possess advanced knowledge in specific complex scheduling functions, processes and workflows to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management, strategic overbooking, resource alignment. Act as a liaison between multiple support services to assist patients in overcoming healthcare system barriers.