Engineer I - Bellevilles

Responds to customer inquiries by telephone, e-mail, fax, or chat to provide problem resolution.  Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer’s needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.  Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquires.

This role does not have supervisory responsibilities.

• →Supports Belleville sales effort
• →Works with customers on application and design of Belleville Springs
• →Receive and process customer’s requests for quotes including reviewing drawing, quality, and manufacturing requirements
• →Work with purchasing and outside sourcing to obtain vendor quotes
• →Support lead generation and sales initiatives
• →Communicate with customers and account managers to obtain quote feedback
• →Maintain and manage engineering data for Belleville products
  • →Performs “Technical Review” on new parts and part revisions
  • →Maintains work instructions or engineering masters
  • →Maintains drawing files
  • →Maintains Inspection requirements
• →Supports Customer Service, manufacturing, quality, and shipping as needed
  • →Support overflow from customer service in handling irate customer calls when parts are late or non-conforming.
  • →Support overflow from customer service in providing the status of their orders, requests to move in and out, request to cancel, request to be notified when an order is going to ship or be late.
  • →Maintain constant contact with Engineering to ensure the proper revisions of part numbers are used, the proper quantities have been quoted, changes are reviewed accurately.
  • →Coordination with Quality to ensure customers request PPAP’s, ISIR’s, or special certifications and labeling are required.

• Strong technical and analytical ability.
• Project management and organizational skills preferred.
• Manufacturing experience in lean and cell manufacturing, process improvement, and equipment development, equipment buy offs, direct equipment installations, daily support, and debug.
• Experience working with customers and sales preferred.

• Detail orientated
• Highly motivated
• Strong ERP Experience a must
• Strong communication and presentation skills
• Must be an analytical thinker.
• Negotiation skills.
• Knowledge of Microsoft Office.

• Bachelor’s degree in Engineering or equivalent experience
• A minimum of one (1) year of experience in a manufacturing environment

• $65,000 - $85,000/Annual based on experience

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.
• Frequent use of hands and fingers for typing, mouse use, and handling documents.
• Visual acuity required to read computer screens, printed materials, and digital devices.
• Occasional standing, walking, bending, and reaching within the office environment.
• Occasional lifting or carrying of light items such as files, office supplies, or a laptop (typically up to 10–20 pounds).
• Regular communication through speaking and hearing in person, by phone, and during virtual meetings.