My Hero VA

Answer inbound calls from clients and leads professionally and promptly

Make outbound calls for scheduling, follow-ups, and client communication

Coordinate appointments, reminders, and calendar management

Assist with basic administrative and organizational support tasks

Make calls to negotiate with outside vendors as needed

Provide daily updates and maintain consistent communication with the business owner

Handle light client onboarding or follow-up tasks as assigned

C1/C2 level spoken and written English — must be clear and easy to understand

Past experience making both inbound and outbound calls is required

Highly organized and proactive with excellent time management

Able to communicate professionally and confidently over the phone and in writing

Comfortable using basic business tools (Google Workspace, calendars, task trackers, etc.)

Bonus: Located in or near Ensenada, Puerto Escondido, or Mérida, Mexico (not required but highly preferred for potential in-person collaboration)