MHI Talent Solutions | Product Manager, Business Systems

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The Product Manager, Business System role sits at the intersection of Product, Engineering, Supply Chain, Finance, and Operations, translating complex business processes into well-designed systems and features. The ideal candidate brings a strong product mindset, technical fluency, and the ability to go deep into operational domains such as purchasing, inventory, and order management.
Key Responsibilities

• →Own the product vision and roadmap for Business Systems supporting order-to-cash, procure-to-pay, inventory and fulfillment workflows
• →Align initiatives to revenue growth, inventory efficiency, and operational scalability
• →Drive a platform mindset across ERP and integrated systems, reducing fragmentation and manual work
• →Balance immediate operational needs with long-term system architecture and scalability

• Own and evolve systems supporting:
  • Order-to-Cash (O2C): order management, fulfillment, invoicing 
  • Procure-to-Pay (P2P): purchasing, vendor management, inbound inventory
  • Inventory Management: visibility, allocation, transfers, and reconciliation
• Partner with Production and Operations and Order Fulfillment teams to improve purchasing workflows, demand planning inputs, inventory accuracy, allocation, fulfillment execution, and exception management across the order lifecycle.
• Ensure systems support multi-channel complexity across wholesale, franchise, retail and DTC, with a focus on inventory and fulfillment operations

• Partner with Operations, Order Fulfillment, Wholesale, Retail, and Franchise teams to streamline end-to-end operational workflows.
• Lead feature development across:
  • B2B order management and lifecycle events
  • Inventory allocation, availability, and disposition across channels
  • Fulfillment, shipping, and returns workflows
  • Pricing, invoicing, and financial reconciliation
• Support franchise-specific requirements including regional operations, pricing structures, and reporting needs
• Ensure consistency and scalability of systems across all sales channels

• Own system-level performance metrics across business systems
• Drive measurable improvements in:
  • Order cycle time and fulfillment speed
  • Inventory accuracy and turnover
  • Purchasing efficiency and vendor performance
  • Invoice accuracy and revenue realization
  • Exception handling and manual intervention rates
• Leverage data and user insights to continuously optimize system performance and workflows

• Own product direction for NetSuite ERP across B2B, DTC, purchasing, and inventory modules
• Drive data integrity and ensure seamless flow across ERP, 3PLs, EDI, and downstream systems
• Deliver automation and scalable solutions across integrations and system touchpoints

• Gather business requirements and translate them into scalable product requirements, user stories, and acceptance criteria.
• Manage UAT, release planning, change management, and business readiness.
• Serve as the intermediary between Engineering and business stakeholders, translating business needs into scalable, well-designed system solutions.
• Maintain and communicate roadmaps, priorities, product requirements, technical designs, SOPs, and delivered outcomes across technical and non-technical teams.

• 5+ years if Product Management experience supporting enterprise business systems, ERP, supply chain, or operational technology.
• Strong functional understanding of Order-to-Cash, Procure-to-Pay, inventory management, and order fulfillment workflows.
• Hands-on Netsuite experience across order management, purchasing, inventory, fulfillment, and related business processes.
• Experience owning products and workflows across integrated enterprise systems, including ERP, EDI, WMS/3PL, and downstream platforms.
• Ability to gather complex business requirements and translate them into scalable product and system designs.
• Demonstrated ability to evaluate upstream and downstream process, data, and system impacts when designing solutions.
• Proven track record of delivering systems enhancements that improve operational performance, data integrity, and business scalability.
• Functional experience with iPaaS including the ability to understand, troubleshoot, and support integration flows, mappings, transformations, and data movement.  (Celigo preferred)

• Background in apparel, retail, or consumer goods
• Experience working with WMS, EDI, and supply chain integrations
• Experience in multi-channel and global operations environments
• Strong analytical and data-driven decision-making skills
• Netsuite SuiteFoundation Certification or higher