Virtual Tour Booking Specialist

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

Requirements

• Must have previous Marketing Executive and/or Sales Executive production role experience within Vacation Ownership industry.
• Will be willing to make 75-100 manual phone calls per day.
• Must have experience booking a Vacation Ownership tour.
• Telemarketing and/or Telesales experience preferred.
• Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred.
• Enjoy talking on the phone and/or interacting with guests.
• Bold persuasion skills.
• Computer skills.
• Stand, sit and walk for extended periods of time.
• Flexible schedule.
• Must be able to work independently and self-motivated.

Responsibilities

• Update information board on a regular basis to inform employees of important events.
• Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers).
• Assign lead calls or emails to Sales Executives based on line rotation.
• Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
• Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the
• Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
• Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Desired Qualifications

• Telemarketing and/or Telesales experience preferred.
• Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred.